Returns Policy

We offer a 30-day return policy from your delivery date for any misprinted, damaged, or defective items.

Because each item is custom made-to-order, we do not accept returns or exchanges for reasons such as wrong size, color, or change of mind.

Damaged or Defective Items

If your order arrives damaged, misprinted, or defective, we’re happy to offer a free replacement or full refund.

To qualify:

Contact us within 30 days of product delivery
Provide clear photos of the damaged item, including packaging if relevant

Once we review and approve the claim, we’ll send a replacement at no cost or issue a refund — your choice. There is no need to return the damaged item.

We Do Not Offer Refunds or Returns For:

Wrong size, color, or style chosen by the customer
Buyer’s remorse or changes in preference
Shipping delays out of our control

Please double-check all product details, including size, color, and personalization, before placing your order.

How to Report an Issue

Email us at info@straypetals.com with:

Your order number
Description of the issue
Photos of the damaged product

We’ll do our best to resolve the issue quickly!

By following this returns and refund process, we aim to make your experience with Stray Petals as seamless and stress-free as possible. For any questions or concerns, feel free to contact our customer service team at any time!

Returns FAQ

What can I do if my exchange product is no longer available?

Ask out customer service team about the possibilities. We will give you an update on when we expect to be able to deliver the product. If the product is sold out, we will contact you and work with you to find a solution

Where can I find my order number to register my return?

Your order number can be found in the confirmation email you received after placing your order. If you have not received this email correctly, our customer service will be happy to help you

What should I do if a product is deliverd faulty of damaged?

Unfortunately, it sometimes happens that a product is damaged during shipment or production. We are of course happy to resolve this with you. Please send a message to info@straypetals.com with a photo of the damages and keep the product safe. Our customer service will work with you as quickly as possible to find a solution.